Report: Annual Report of the Consumer Financial Protection Bureau Student Loan Ombudsman

This report highlights the difficulties reported by student borrowers due to persistent loan servicing failures and program disruptions. The report details how student borrowers have received relief through new income-driven repayment plans, cancellation programs, and various adjustments and program automation processes. However, borrowers indicate that servicing breakdowns, including inaccurate information provided by servicers, improperly processed payments, and delayed income driven payment applications have stymied their return to repayment.

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